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高效沟通

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沟通的必要性:不同的场景,不同的心境会使人的沟通不同,沟通发生在日常办公室、面谈客户、异议处理、家庭处理;学会良好的高效沟通与魅力表达会使你的工作和生活中效率得到十分显著的提升,因为一切都从沟通开始! 沟通的重要性:在职场中不管是和客户、领导还是和自己同事,沟通尤为重要。一次完美的沟通会使一件事变的很轻松,而且会起到意想不到的功效。当然,不同的对象有不同的方法,良好的沟通会让人无限接近成功 <p><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">【课程收益】</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">√ 清晰沟通的本源,从源头了解沟通,改变认知提升沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">√ 掌握沟通的逻辑与高效沟通的技巧,学会有逻辑的沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">√ 在课程中体验场景沟通,通过场景改变实际企业工作中的不良沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">√ 培训后即可掌握工作中沟通的核心关键方法,提升沟通效率,避免因沟通不畅导致的影响</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">√ 提升演讲表达的实战经验与能力</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">√ 通过学习,提升客户满意感,提高客户成交率,增强企业内部沟通效率,塑造良好的企业沟通氛围,</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">【课程安排】</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">2天,6小时/天</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">【课程方式】</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">翻转课堂认知升级+构建情景体验互动+行动学习场景实战+案例与练习</span><br/><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">【课程大纲】</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">一、走入沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;1、破冰,正确认识沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;2、情景案例探索沟通阻碍</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;3、提炼沟通重、难点</span><br/><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">二、探查沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">(一)识人、知己</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;1、DISC性格测试分析</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;2、场景互动探查沟通底层思维</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;3、需求确认-完美沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;4、发问与回答</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">(二)沟通理念</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;1、沟通“KISS”法则</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">2、逻辑思维学沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;3、沟通技巧五要素</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;4、情景模拟练习</span><br/><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">三、沟通能力提升</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">(一)沟通升级</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;1、事前准备“黄金三角”</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;2、沟通的“甲方、乙方”</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;3、沟通手势学习</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">(二)负面沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">1、非暴力沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">2、沟通万能公式</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp;(三)高效沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;1、高效沟通逻辑</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;2、用“销售”的标准学沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;3、角色扮演训练</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp; &nbsp;4、有效沟通与反馈</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp;</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">四、高效职场沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">(一)职场内沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">1、上下级沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">2、同级沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">3、内外部沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">(二)沟通中的异议处理</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">1、事前准备</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp;2、异议处理之simple理论</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; &nbsp;3、结束沟通是新的沟通开始</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">(三)网络沟通</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; 1、电话沟通注意事项</span><br/><span style="color: rgb(90, 90, 90); font-family: SourceHanSerifCN-Regular; font-size: 18px; text-align: justify; background-color: rgb(255, 255, 255);">&nbsp; 2、微信沟通注意事项</span></p>

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